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Shipping & Returns

Terms and conditions that constitute our shipping policy.

Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.

Shipping rates & delivery estimates

DHL Standard | 2-3 business days | 5€

DPD Standard | 2-3 business days | 5 €

UPS Standard | 2-3 business days | 6 €

Delivery delays can occur.

Order tracking

You will receive an email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

HACOY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.

Damages

HACOY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Products can be returned within 14 days after receiving your order.

Products an only be returned if the clothing is unused & undamaged, labels are still attached and the packaging materials are complete.

Reasons for returning products can be one of the following:

- Received incorrect or damaged product

- Poor quality

- Does not fit properly

How to return

1. Place the unused product(s) back into the packaging box

2. Visit our return page and fill in order number and post code

3. Select the reason you are returning the product(s), the method of payment you wish to receive and the method of shipping

4. Print label and send the package back to us

5. Once we have received your package, you will receive your money back within 24 hours or the alternative product(s) you have chosen will be shipped to you

Once we have shipped your package, the tracking link will be sent to you. Please check your inbox for this email. If you have not received this email,

Terms and conditions that constitute our shipping policy.

Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.

Shipping rates & delivery estimates

DHL Standard | 2-3 business days | 5€

DPD Standard | 2-3 business days | 5 €

UPS Standard | 2-3 business days | 6 €

Delivery delays can occur.

Order tracking

You will receive an email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

HACOY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.

Damages

HACOY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Time:

Typically our orders arrive between 3-5 business days. We hand your package over to our shipping partners within 24 hours of your payment.

Cost:

We do not calculate shipping into our prices at HACOY, as we believe it is better to be transparent with the client in terms of shipping costs. At the checkout you are presented with a variety of delivery options to choose from.

Unfortunately we do not offer gift packaging at this moment, we only have gift cards. Please reach out to us if gift packaging is something you would be interested in for the future.

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